Privacy Policy.

About This Privacy Policy

Nexren Energy ("Nexren Energy", "we", "our" or "us") respects your privacy and is committed to protecting the personal information you provide when using our website.

This Privacy Policy explains how we collect, use, store and protect information when you visit nexrenenergy.com, submit an enquiry, request a quotation, use our solar calculator or otherwise interact with our website.

Information We Collect

We may collect information that you voluntarily provide when you contact us or use our website.

Information you provide

• Name
• Phone number
• Email address
• State, city or district
• Monthly electricity bill information
• Solar system requirements
• Property or project information
• Information submitted through contact and enquiry forms
• Information submitted through quotation requests
• Any other information you voluntarily provide

Information collected automatically

When you visit our website, certain technical information may also be collected automatically.

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Time spent on pages
• Referring website
• General website usage information

How We Use Your Information

We may use the information we collect for purposes including:

• Responding to your enquiries
• Providing information about our solar solutions
• Preparing or discussing quotations
• Understanding your solar requirements
• Providing solar consultations
• Arranging site assessments where applicable
• Improving our website and services
• Understanding website usage and performance
• Communicating with you regarding your enquiry
• Preventing fraud, misuse or security issues
• Complying with applicable legal requirements

Solar Calculator Information

If you use a solar calculator or similar tool on our website, information such as your location, electricity provider, monthly electricity bill and estimated energy requirements may be collected.

Actual solar generation, savings, system costs, subsidy amounts and payback periods may vary depending on factors such as property conditions, electricity consumption, tariff rates, solar irradiation, equipment selected, government policies and installation requirements.

Cookies

Our website may use cookies and similar technologies to improve website functionality, understand website traffic and provide a better user experience.

Cookies may be used for essential functionality, analytics, performance monitoring and marketing measurement.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

Analytics & Third-Party Services

We may use third-party services to operate, analyse and improve our website and services.

Depending on the services implemented on our website, these may include analytics, advertising, hosting, security, form-processing and communication providers.

These third-party providers may process certain information in accordance with their own privacy policies and terms.

Sharing of Information

We may share information with trusted service providers where reasonably necessary to operate our business and respond to your enquiry.

These may include:

• Website and hosting providers
• CRM and enquiry management providers
• Analytics providers
• Marketing and communication providers
• Solar installation or service partners where necessary
• Professional advisers
• Government or regulatory authorities where required by law

We do not intend to sell your personal information to third parties.

Communications

If you submit an enquiry or request information from us, we may contact you using the details you provide.

Depending on your enquiry, communication may take place through phone, email, WhatsApp, SMS or other available communication channels.

You may request that we stop sending non-essential marketing communications at any time.

Data Security

We take reasonable measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. We therefore cannot guarantee the absolute security of information transmitted through the internet.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, managing enquiries, maintaining business records, resolving disputes and complying with legal obligations.

Your Privacy Rights

Depending on applicable law, you may have rights relating to your personal information, including the ability to request access to, correction of or deletion of certain information.

If you would like to make a privacy-related request, please contact us using the contact details provided below.

Children's Privacy

Our website is not intended to knowingly collect personal information from children.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate steps.

External Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content or security of external websites.

We recommend reviewing the privacy policy of any third-party website you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, technology, legal requirements or privacy practices.

Any updated version will be published on this page with a revised "Last Updated" date.

Contact Nexren Energy

If you have questions, concerns or requests regarding this Privacy Policy or the way we handle your personal information, please contact us.